Appliance Service Manager

Job Overview: 

The Appliance Service and Repair Manager will apply all the technical knowledge they’ve gained throughout their career, in a consultative and coaching position. The Appliance Service and Repair Manager will evaluate all repairs and/or adjustments of all types of electric or gas household appliances, such as but not limited to: refrigerators, washers, dryers, and ovens. 

Duties and Responsibilities:

• Continuously look for methods to improve business performance and enhance the customer experience.

• Provide direction and mentor other Technical Helper, as applicable.

• Ability to receive truck stock in Warehouse and/or pick up materials from business partners.

• Maintain stock inventory of parts used in on-site installation, maintenance, and repair of appliances within the prescribed company guidelines and standards.

• Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose problems.

• Record maintenance and repair work performed on appliances.

• Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.

• Talk to customers or refer to work orders to establish the nature of appliance malfunctions.

• Attains Monthly/Quarterly/Annual Performance goals.

• Motivates coworkers on obtaining service leads.

• Assists with “On the Job” training.

• Build rapport with property managers, realtors, and building managers to build service leads. 

• Follow all Company’s Policies and procedures.

• Perform other duties as assigned.

Qualifications:

• 5 plus years of Appliance Repair or other Service Industry experience, with excellent written and verbal communication capability

• Technical Degree or Certification is a must.

• Familiarity with mobile tools and applications. Ability to operate a computer and use various software programs.

• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
  

• Must have good verbal and written communication skills.
  

• Must be able to move and/or lift 250 pounds or more.
  

• Ability to frequently kneel, bend, squat, push, pull and reach.
  

• Must be able to stand for long periods of time. 
  

• Must be able to work independently and exercise good judgment with no direct supervision.
  

Desired Competencies:

• Attention to detail. 

• Proven analytical skills. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Must be able to juggle multiple competing tasks and demands.

• The ideal person for this job would be professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.

• Customer Service driven. 

• Actively participate in the team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.

• Build positive relationships with customers and team members.

• Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.

• Be the face of Concierge Group, championing the company as a key player in the local community.

EEO

At Concierge Group Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Drug-Free Workplace