Field Supervisor
Field Supervisor, Full Time
Concierge Group is the leading Luxury Appliance Logistics & Installation company, offering not just installations but providing a complete White Glove Experience.
Concierge Group offers good pay and a full benefits package
Health Insurance Plan
Modern technology makes the corporate records and payroll process seamless
Technology based training to build a lifelong skill set
Life Insurance
Personal Time Off
Holiday Pay
Opportunity for growth
Duties and Responsibilities:
Manages and ensures consistency of field installation activities, repairs, maintenance and consultations.
Troubleshoot, test, repair and service technical equipment.
Provide service and customer support during field visits.
Audit completed field work and verified conformance to company standards.
Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets. Works with other Managers to meet profitability goals.
Conducts meetings on a monthly basis. Communicates current installation policies and procedures, techniques, demonstration of equipment, new products and services.
Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Conduct and arrange for worker training in safety, repair or maintenance techniques, operational procedures, or equipment use.
Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results.
Monitor employees' work levels and review work performance. Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
Develops and maintains an effective installation workforce through recruiting, hiring, promotions, transfers, discharges, training, motivating and coaching techniques.
Keep service trucks clean, organized and stocked with required inventory to perform job duties.
Perform other duties as assigned.
Qualifications:
Must have 3 to 5 years related industry "Appliance Installation" experience with a High Volume, High Impact operation.
Valid Driver’s License and in good standing.
CDL preferred but not required.
Possess reliable transportation.
Must be able to pass a Background Check and Drug Screening.
Valid Medical Card.
Customer Service driven. Build positive relationships with customers and team members.
Able to read, comprehend wire schematics and blueprints.
Must have strong verbal and written communication skills.
Must be able to work independently and exercise good judgment with no direct supervision.
Ability to work flexible shifts and to adapt to changing work schedules.
Intermediate to advanced computer skills and the ability to operate a computer and use various software programs.
Must be conceptually oriented with the ability to think and act strategically.
Proven management skills with the ability to train, develop, and motivate.
Strong written and verbal communication skills.
Successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.
Desired Competencies:
Attention to detail.
Proven analytical skills. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Strong interpersonal skills. Team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.
Actively participate in the team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.
Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.
EEO
At Concierge Group Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Drug-Free Workplace
Concierge Group Services is a Drug-Free Workplace employer. Concierge Group Services may refuse to hire a job applicant who refuses to submit to a drug/alcohol test.
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