Lead Technician

Concierge Group

Lead Technician 

Reports To: The Lead Technician will report to the Field Supervisor.

Job Overview: 

A Lead Technician is held accountable for managing their direct reports and ensuring that they produce quality work. The Lead Technician is viewed as a role model by his/her staff, as they look to him/her for guidance, support and leadership. The Lead Technician is responsible for planning, implementing and managing the activities of the Installation work force for a designated area. They’re the key liaison between clients, team work force and Corporate Office. Plans, implements and manages the activities of the installation work force and ensures familiarity and training of product skills.

Duties and Responsibilities:

  • Establishes and maintains a high level of quality and timely installation to customers for maximum retention.Compute estimates and actual costs of factors such as materials, labor, or outside contractors.

  • Ability to troubleshoot, test, repair and service technical equipment.

  • Provide service and customer support during field visits.

  • Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.

  • Examine the work schedule and determine sequence and assignments for work activities, based on work priority, quantity of equipment, and skill of subordinates.

  • Monitor tools and parts inventory and the condition and maintenance of working areas to ensure adequate working conditions.

  • Monitor work areas, examine tools and equipment, and provide employee follow up on safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.

  • Communicate the need of and coordinate with Field Supervisor the worker safety, repair or maintenance techniques, operational procedures, or equipment usage procedures and policies training.

  • Report accidents or injuries and fill out necessary paperwork.

  • Tracks and records efforts and results of installation and/or service activity for each individual installer.

  • Monitor employees' work levels and review work performance on a weekly basis. Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.

  • Confer with personnel, such as management or customers to coordinate work activities, resolve employee grievances, or identify and review resource needs.

  • Maintains an effective installation workforce through recruiting, referrals, recommendation for promotions, transfers, discharges, training, motivating and coaching techniques.

  • Keep service truck clean, organized and stocked with required inventory to perform job duties.

  • Perform other duties as assigned.


  • Technical degree, certification or Associate’s Degree.

  • 3 to 5 years related industry experience with a high volume, high impact operation.

  • Valid Georgia Driver’s License and in good standing.

  • CDL preferred but not required.

  • Possess reliable transportation.

  • Must be able to pass a Background Check and Drug Screening.

  • Valid Medical Card.

  • Customer Service driven. Build positive relationships with customers and team members.

  • Able to read, comprehend wire schematics and blueprints.

  • Must have strong verbal and written communication skills.

  • Must be able to work independently and exercise good judgment with no direct supervision.

  • Ability to work flexible shifts and to adapt to changing work schedules.

  • Intermediate to advanced computer skills and the ability to operate a computer and use various software programs.

  • Must be conceptually oriented with the ability to think and act strategically.

  • Proven management skills with the ability to train, develop, and motivate.

  • Strong written and verbal communication skills.

  • Successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

  • Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.

Desired Competencies:

  • Detail oriented.

  • Proven analytical skills. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

  • Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Strong interpersonal skills. Team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.

  • Actively participate in the team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.

  • Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.


At Concierge Group Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Drug-Free Workplace

Concierge Group Services is a Drug-Free Workplace employer. Concierge Group Services may refuse to hire a job applicant who refuses to submit to a drug/alcohol test.