Logistics Coordinator

Concierge Group

The Logistics Coordinator is responsible for the timely and accurate route planning and

dispatch support for the company delivery operation. Under limited supervision,

performs a variety of clerical duties such as typing, filing and checking freight and

installing bills for accuracy. Contacts clients by phone or mail for clarification or changes

in schedule and/or pricing.

Responsibilities and Duties:

● Monitor personnel or equipment locations and utilization to coordinate service

and schedules.

● Schedule or dispatch workers or service vehicles to appropriate locations,

according to customer requests, specifications, or needs, using the program


● Relay work orders, messages, or information to or from work crews, supervisors,

or field inspectors, using telephones.

● Confer with customers or supervising personnel to address questions, problems,

or requests for service or equipment.

● Prepare daily work and run schedules.

● Maintains visibility on warehouse operations and coordinates with Warehouse

Manager to ensure product availability to fulfill customer orders

● Record and maintain files or records of customer requests, work or services

performed, charges, expenses, inventory, or other dispatch information.

● Receive or prepare work orders.

● Determine types or amounts of materials, or personnel required, according to

work orders or specifications.

● Advise personnel about traffic problems, such as construction areas, accidents,

congestion, weather conditions, or other hazards.

● Arrange for necessary repairs to restore service and schedules.

● Use computers for various applications, such as database management or word


● Create, maintain, and enter information into databases.

● Operate office equipment, such as fax machines, copiers, or phone systems.

● Schedule and confirm appointments for clients and/or customers.

● Order and dispense supplies.

Learn to operate new office technologies as they are developed and


● Plan optimal routing solutions to support successful execution of delivery

operation responsibilities.

● Provide daily dispatch for delivery drivers by alternate routing, exception

handling, incident response and answering questions on customer accounts,

special instructions and protocols.

● Coordinate solutions with Customer Care to resolve customer issues.

● Effectively engage and communicate with clients at all levels of the organization

during the delivery process to earn their confidence and trust

● Provide data reporting and analysis on Key Performance Indicators in the

division regularly

● Complete detailed and quantitative analysis and clearly articulate findings and


● Conduct client interviews and document current State documentation in process

flows that illustrate pain points.

● Perform other duties as assigned.


● High School degree and some college coursework or an Associates Degree or

higher in a business-related field.

● 2+ years of related job experience, or equivalent

● Excellent executive-level communication, presentation and interpersonal skills.

● Excellent English language skills, written and verbal. Additional languages are a


● Knowledge of administrative and clerical procedures and systems such as word

processing, managing files and records.

● Excellent customer service skills.

● Strong relationship building skills are a must.

● Ability to learn and assimilate information quickly.

● Enthusiast, strong work ethic and a positive attitude.

● Strong organizational skills with the ability to multitask.

● Must be able to move and/or lift up to 25 pounds.

● Must be able to work independently and exercise good judgment with no direct


Desired Competencies:

Necessary skills include, but are not limited to, ability to communicate effectively with a

professional demeanor to company team members across all divisions and locations,

attention to detail, ability to analyze mapping systems, utilize web-based (SaaS)

mapping resources, use Microsoft and Google programs.

● KNOWLEDGE, SKILLS AND ABILITIES: Good written and verbal communication skills.

Good computer skills and knowledge of company specific databases. Broad knowledge

of procedures and practices of transportation and distribution methods.

MINIMUM EDUCATION: High School Diploma or educational equivalent

WORK EXPERIENCE: 3 years experience.

● Play a hands-on role in the day-to-day delivery of Integrated Demand & Supply

Planning solutions to our clients.

● Conduct standard business / technology assessments depending on project scope and

client needs.

● Identify data needs for a given project, formulate the data request, and work with clients

to obtain and model the data for analysis.

● Use capability maturity models to baseline the client business processes and identify

gaps for improvement.

● Identify opportunities for improvement, build the business case for change, and prioritize

for execution.

● Concisely complete deliverable content as required for each client.

● Present your analysis and findings to project and client leadership for acceptance and


● In most cases, the primary duties will depend on the project scope and the candidate's

specific role within the team. Most roles require a high level of interaction with clients,

ability to perform analytical work (Excel/Access/SQL, etc) and present

recommendations via PowerPoint/other formats to the senior leadership team.


At Concierge Group Services, we are committed to providing an environment of mutual

respect where equal employment opportunities are available to all applicants and

employees without regard to race, color, religion, sex, pregnancy (including childbirth,

lactation and related medical conditions), national origin, age, physical and mental

disability, marital status, sexual orientation, gender identity, gender expression, genetic

information (including characteristics and testing), military and veteran status, and any

other characteristic protected by applicable law.

Drug-Free Workplace

Concierge Group Services is a Drug-Free Workplace employer. Concierge Group

Services may refuse to hire a job applicant who refuses to submit to a drug/alcohol test.