"Logistics" Customer Service Supervisor
Concierge Group
Responsibilities and Duties:
Schedule and confirm client appointments via phone and email.
Facilitate and resolve client service requests.
Maintain daily contact with customers to document and report on the status of pending inquiries regarding account problems, plus some outgoing phone calls.
Provide excellent customer service through active listening.
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
Proven analytical skills. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Upbeat, positive attitude and an approach to work rooted in professionalism.
Input data into the company computer platform to keep each customer record updated.
Strong interpersonal skills to handle sensitive and confidential situations.
The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.
Qualifications:
Five years or more of experience providing customer service by phone.
Associate’s/Bachelor’s degree and/or equivalent work experience is preferred.
Strong phone and verbal communication skills along with active listening
Ability to work with customers to resolve inquiries.
Good computer and typing skills.
Self-motivated individual.
Team Player. Candidates must be able to work well in a team environment where a “CAN DO” attitude is required.
Dependable. The ability to arrive at work and be available to be on duty for work during a scheduled shift.
Comfortable with speaking to customers , during phone calls.
Build positive relationships with customers and team members.
Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.
EEO
At Concierge Group Services, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Drug-Free Workplace
Concierge Group Services is a Drug-Free Workplace employer. Concierge Group Services may refuse to hire a job applicant who refuses to submit to a drug/alcohol test.
Job Type: Full-time
Pay: $15.00 - $23.00 per hour
