Concierge Group



Reports To: The Logistics Manager reports to VP of Operations.

Job Overview:

The Logistics Manager is responsible for the timely and accurate route planning and

dispatch support for the company delivery and installations operation. Responsible for

ensuring the right products are delivered and/or installed to the right location on time to

the quality required and in the most cost effective way. Oversees the customer call center

support team, daily operations and logistics employees.

Key Responsibilities:

● Strategy and Development Contribute to the creation and implementation of best

practice logistics vision, strategy, policies, processes and procedures to aid and improve

operational performance

● Plan, manage and evaluate logistics operations liaising with internal stakeholders,

suppliers, logistics providers, transportation companies and customers

● Create and implement best practice logistics principles, policies and processes across

the organization to improve operational and financial performance

● Ensures a low-cost operating position by working with the Dispatch department and

Warehouse to manage effective delivery schedules and properly training delivery


● Deliver solutions to logistics problems while maintaining high levels of quality and

service within budgetary requirements

● Monitor quality, quantity, delivery times, and transport costs

● Negotiate rates and contracts with transportation and logistics providers and

recommend optimal transport modes, routes or frequency

● Resolve problems concerning transportation, logistics systems or customer issues

● Review impact of logistics changes, such as routing, shipping modes, product volumes

or carriers and report results to others

● Assess and make recommendations for logistics processes in potential new facilities or

plants and advise of cost implications and efficiency

● Support continuous improvement initiatives and identify inefficiencies and cost

optimisation opportunities

● Collaborate with other departments to integrate logistics with business systems or

processes, such as customer sales, order management, accounting, or shipping.

● Manage, coach and develop a high performing team that meets agreed objectives and

delivers best practice results, added value and continuous improvements

● Develop and maintain strong relationships with all connected with the logistics process

Ensure all completed orders are dispatched on time

● Participate in carrier management processes, such as selection, qualification, or

performance evaluation.

HR 7053JDLogistics Manager - Rev.5/2020


● Ensure carrier compliance with company policies or procedures for product


● Associates Degree or higher in a business-related field.

● Two plus years of proven experience in Logistics or Install field.

● Excellent executive-level communication, presentation and interpersonal skills.

● Excellent English language skills, written and verbal. Additional languages are a plus.

● Knowledge of administrative and clerical procedures and systems such as word

processing, managing files and records.

● Willingness to lead, take charge, and offer opinions and direction.

● Ability to analyze information and use logic to address work-related issues and


● Ability to maintain composure, keeping emotions in check, controlling anger, and

avoiding aggressive behavior, even in very difficult situations.

● Working knowledge of office equipment.

● Excellent customer service skills.

● Strong relationship building skills are a must.

● Ability to learn and assimilate information quickly.

● Enthusiast, strong work ethic and a positive attitude.

● Strong organizational skills with the ability to multitask.

● Must be able to move and/or lift up to 25 pounds.

● Must be able to work independently and exercise good judgment with no direct


Desired Competencies:

● Proven analytical skills. Using logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to problems.

● Must be able to work in a fast-paced environment with demonstrated ability to

juggle multiple competing tasks and demands.

● Giving full attention to what other people are saying, taking time to understand the

points being made, asking questions as appropriate, and not interrupting at

inappropriate times.

● Strong interpersonal skills to handle sensitive and confidential situations.

● The ideal person for this job would be a team player, personable, professional,

upbeat, and energetic, takes initiative, uses tact and diplomacy.

● Actively participate in the team environment that will foster forward thinking,

innovation and creativity in order to meet the needs of the company now and in the


● Build positive relationships with customers and team members.

● Initiative to resolve problems and seek answers independently and enthusiastically

persist until goals are achieved.

HR 7053JDLogistics Manager - Rev.5/2020



At Concierge Group Services, we are committed to providing an environment of mutual

respect where equal employment opportunities are available to all applicants and

employees without regard to race, color, religion, sex, pregnancy (including childbirth,

lactation and related medical conditions), national origin, age, physical and mental

disability, marital status, sexual orientation, gender identity, gender expression, genetic

information (including characteristics and testing), military and veteran status, and any

other characteristic protected by applicable law.

Drug-Free Workplace

Concierge Group Services is a Drug-Free Workplace employer. Concierge Group Services

may refuse to hire a job applicant who refuses to submit to a drug/alcohol test.

HR 7053JDLogistics Manager - Rev.5/2020